Returns & Refunds

Unfortunately I do not accept returns.  I don’t typically organise exchanges either since I often sell one-of-a-kind container candles at conventions, but if you are having a significant issue with your candle that this FAQ hasn’t solved, I can absolutely help you troubleshoot the issue -- just use my contact page.  If it seems to be an error on our part and our advice doesn’t appear to be making any difference, we can discuss appropriate options.